When you contact us or book a service, we collect your name, phone number, email address, and the address where you need chimney work. We also collect details about your chimney or fireplace so we can prepare for the job.
Like most websites, we automatically collect some technical information when you browse our site. This includes your IP address, browser type, device type, and the pages you visit. We use this to understand how people find and use our site.
We use your contact information to schedule appointments, send service reminders, and follow up after a job. If you ask us a question, we use your details to respond.
We also use information to improve our services, send occasional updates or offers if you opt in, and keep records of the work we have done for you. We do not sell your personal information to anyone.
Our website uses cookies and similar technologies to make the site work better for you. Cookies help us remember your preferences and understand which pages are most useful.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly.
We use third-party analytics tools, like Google Analytics, to see how visitors use our site. These tools collect anonymous data such as how many people visit, which pages they view, and how long they stay.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers have their own privacy policies, and we choose ones that respect your data.
We share your information only when needed to run our business. That means sharing with trusted service providers who help us with scheduling, payment processing, or website analytics. They are only allowed to use your data for those specific tasks.
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer. We never sell your personal information.
We keep your personal information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe.
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also opt out of marketing emails at any time by clicking the unsubscribe link.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review it periodically.
Your continued use of our website or services after changes are posted means you accept the updated policy.